Presta-Mod Return Center Pro - Returns, Complaints and RMA

Returns, complaints and RMA center for PrestaShop

Presta-Mod Return Center Pro organizes after-sales service in PrestaShop. Customers can submit return, complaint, exchange, withdrawal, transport damage, missing item or custom requests, while the merchant manages every case from the store back office.

Main features

• request forms for logged-in customers and guests,
• support for returns, complaints, exchanges, contract withdrawal, transport damage and missing order items,
• order verification by reference, email address and customer data,
• product selection from the verified order,
• request reasons, description, phone number, bank account and attachments,
• administration panel for requests and statuses,
• email notifications for customers and administrators,
• workflow prepared for InPost Paczkomaty return labels,
• configuration of request types, security and business rules,
• compatibility with PrestaShop 1.6+ and newer installations.

Who is it for?

The module is made for stores that want to reduce manual return emails, standardize RMA handling and give customers a clear way to create after-sales requests without printable forms or scattered messages.

Store benefits

• less manual copying of order data,
• clear after-sales request history,
• consistent return, complaint and exchange process,
• better customer communication,
• easier customer service workflow.

The product is sold as a PrestaShop module. Installation and configuration can be adjusted to the store requirements.