RMA Complaint Management Module - PrestaShop

The module has been designed for PrestaShop stores to make the complaint submission process easier for customers.

You can create any complaint statuses, assign email messages to them, and manage everything from the administration panel.

MODULE FEATURES AND BENEFITS

• Since 2022, in the case of a product return, you may need a return protocol from a B2B customer. The RMA module takes care of this for you.
• You can add a product return option to customer requests.
• Ability to create any complaint statuses.
• In the configuration, you can select the most important complaint statuses: started, accepted, rejected.
• Adding custom complaint requests.
• Sending notifications about the complaint processing status.
• Notifications for administration about new submissions.
• Ability to upload files when submitting a complaint.
• The customer can submit a complaint from the controller visible in the "My account" section.
• Complaints are automatically numbered.
• Ability to download the complaint report in PDF format.
• Ability to generate the complaint report in PDF format.
• Ability to choose available customer requests.
• The customer can choose requests (product replacement, free repair, partial refund, full refund).
• In the case of a refund, the customer provides a bank account number.
• The module can also be used for simple communication - for each status, you can choose whether the customer will be able to reply to the message.
• Order status selection (you can choose your own order statuses - only these will be visible when submitting a complaint).
• Number of days to submit a complaint - you define how many days the customer has to submit a complaint.

Complaints can only be created from the customer account and do not affect stock levels. The module is intended to unify and automate the process of submitting

and handling complaints.

By using this module, you will save time. Complaint submissions are stored in the Back Office, so you do not need to search through emails when a customer calls - just ask for the complaint number.

Change log: 1.2.1

• Updated the module to version 1.2.1 and improved compatibility with newer versions of PrestaShop.
• Replaced icons dependent on the theme and store panel with the module's own local icon library.
• Refreshed the appearance of the administration panel and front office views.
• Simplified the module configuration and removed external embedded elements from the configuration.
• Improved installation of the admin tab and hook registration.
• Added proper support for the module link in the My account section.
• Fixed syntax and rendering errors in .tpl files.
• Improved the logic for saving complaint products, removing duplicates, and calculating complaint values.
• Improved validation and saving of module configuration.
• Improved handling of e-mail messages, AJAX, and attachments.
• Fixed a critical bug in order owner verification.
• Added module upgrade files.

Change log: 1.1.0

• SQL fix in the controller to avoid conflicts with order deletion modules.

Change log: 1.0.9 18-05-2023

• Added support for order status handling.
• Added the number of days allowed to submit a complaint.
• Adapted for PrestaShop 8.x.

Change log: 1.0.8 08-12-2021

• Generation of return / complaint reports.
• Added a product search engine.
• Improved translation.
• Added quantity input for the order.
• Added the possibility to submit a complaint for multiple order items.
• Changed the email subject in the case of a product return to "Product return report".
• Added a description to the configuration.
• Updated the appearance for PrestaShop 1.6 and PrestaShop 1.7.
• Changed the method of calculating the order value - based on data from order_details.

Change log: 1.0.7 26-11-2021

• Updated database installation.
• Resolved attachment download issues on some versions of PrestaShop.
• Updated the back office appearance.

Change log: 1.0.6 01-08-2021

• Hotfix for e-mail sending.

Change log: 1.0.5 15-07-2021

• Ability to upload multiple attachments.
• Ability to add attachments when sending additional messages to a complaint.
• Adding complaints from the administration panel.
• Appearance improvements.
• Added custom complaint statuses.

Change log: 1.0.4

• Additional features for complaint submission.

Change log: 1.0.3

• Downloading files in the complaints tab - administration.
• Resolved the back button issue - administration.