RMA Complaint Management Module - PrestaShop - a module for automated handling of complaints in your store.
In every store, complaint management should be easy for both customers and administration. When a customer submits a complaint in the traditional way via email, there is a risk of it ending up in spam, someone being on vacation, or other issues arising. The RMA module keeps all complaints in one place, and the customer can always check the status of their complaint in their account.
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The module has been designed for PrestaShop stores to facilitate the process of customer complaints.
You can create custom complaint statuses, add email messages to them, and everything is visible in the Admin Panel.
MODULE FEATURES AND BENEFITS
Complaints can only be created from customer accounts and do not affect inventory status. The module is designed to standardize and automate the process of submitting and handling complaints.
By using this module, you'll save time. Complaint submissions are stored in the Back Office, so you don't have to search for email messages when a customer calls - just ask them for the complaint number.
Change log: 1.0.9 18-05-2023
Change log: 1.0.8 08-12-2021
Change log: 1.0.7 26-11-2021
Change log: 1.0.6 01-08-2021
Change log: 1.0.5 15-07-2021
Change log: 1.0.4
Change log: 1.0.3
|Compatibility with PrestaShop 1.6||Yes|
|Compatible with PrestaShop version 1.7||Yes|
|Rozmiar pliku||8.95 mb|
|Dostępne języki||PL, EN|